SMS Consent & Opt-In

Text Messaging Consent

Last updated: May 2026

Revasyn powers AuraLync, a practice management and patient engagement platform for hearing healthcare providers. AuraLync enables audiology practices, hearing instrument specialists, and ENT-affiliated clinics to send SMS text messages to their patients and leads through a feature called Revasyn Signal.

This page explains how patient consent is collected before any text messages are sent, and demonstrates the opt-in mechanisms used by practices on the AuraLync platform.

How Patients Consent to Receive Text Messages

No text messages are sent to any individual until they have provided prior express written consent through one of the following methods:

1 Online Lead Form (Website)

Each practice can embed an AuraLync-powered lead capture form on their website. The form collects the patient's name, phone number, and email address. It includes two clearly labeled, optional SMS consent checkboxes — one for transactional messages (appointment reminders, follow-up care, recall notifications) and one for promotional messages (practice updates, review requests, new services). Neither SMS checkbox is required to submit the form. A separate checkbox to accept the Privacy Policy and Terms of Service is required. See the sample form below for a live demonstration.

2 Website Contact Form

Practices publish contact forms on their AuraLync-built websites. The form includes the same two optional SMS consent checkboxes shown in Method 1. Patients are never enrolled in text messaging unless they have explicitly ticked the relevant checkbox before submitting the form.

Sign-Up Agreement

What patients agree to when they opt in

Every patient who ticks an SMS consent box below is shown, and agrees to, the following terms. The same language is displayed wherever an AuraLync-powered form requests SMS consent on a practice's website.

Program / Sender

SMS messages are sent on behalf of the individual hearing healthcare practice the patient is enrolling with (the "Practice"). Revasyn / AuraLync is the technology provider that delivers messages on the Practice's behalf.

Message Types

Transactional: appointment reminders, follow-up care, recall and recare notifications, account / customer-care messages. Promotional: practice updates, new services, community events, review requests.

Message Frequency

Frequency varies by Practice and by the consent boxes the patient ticked. Typical volume is 1–4 transactional messages per month and 1–2 promotional messages per month.

Fees & Charges

Message and data rates may apply. Revasyn / AuraLync and the Practice do not charge for the messages, but standard carrier rates apply per the patient's mobile plan.

Opt-Out Instructions

Reply STOP at any time to immediately and permanently unsubscribe from all future text messages from that Practice. Other recognized keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.

Customer Care / HELP

Reply HELP or INFO to any message for assistance. For additional support contact support@revasyn.com. Patients can also reach the Practice directly using the phone number listed on its website.

Sample Patient Opt-In Form

Below is a working example of the lead capture form that AuraLync practices embed on their websites. The two SMS consent checkboxes are optional — the form submits whether or not they are ticked. Only the Terms & Privacy acceptance is required.

Live Example — AuraLync Lead Capture Form

Schedule Your Free Hearing Consultation

Fill out the form below and our team will be in touch to schedule your appointment.

First Name *

Last Name *

Phone Number *

Email Address

What are you interested in?

Message (optional)

You can submit this form whether or not you tick the SMS consent boxes — they are optional. We will only send text messages if you specifically opt in.

Key compliance points about this form:

Both SMS consent checkboxes are optional. The form can be submitted without ticking either of them. Neither checkbox is pre-selected. No SMS messages are sent unless the patient explicitly opts in.
Transactional and promotional consent are separated into two distinct checkboxes, each with its own disclosure language, in line with TCR / CTIA mixed-use guidance.
Each disclosure clearly states who is sending the messages (the practice), what types of messages will be sent, the expected frequency, the "Message and data rates may apply" warning, and the STOP / HELP keywords.
A separate Terms of Service & Privacy Policy acceptance checkbox is the only required checkbox — this is unrelated to SMS opt-in and is standard for any web form.
Inline links to the Privacy Policy and Terms of Service are present alongside the form.

Opt-Out

Patients can stop receiving messages at any time.

Reply STOP to any message to immediately unsubscribe from all future text messages from that practice. A one-time confirmation message will be sent. No further messages will be delivered.

Recognized opt-out keywords: STOP STOPALL UNSUBSCRIBE CANCEL END QUIT OPTOUT REVOKE

Help

Patients can reply HELP or INFO to any message to receive assistance. The auto-reply message reads: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."

For additional support, patients or practices can contact us at support@revasyn.com.

Message Types

Practices using AuraLync may send the following types of text messages to patients who have opted in:

Appointment reminders — confirming upcoming appointments with date, time, and practice contact information.
Recall and recare notifications — reminding patients that they are due for annual hearing evaluations or follow-up visits.
Post-visit follow-up — checking in after fittings, adjustments, or consultations.
New patient welcome messages — acknowledging a lead form submission and offering to schedule.
Review requests — inviting satisfied patients to leave a Google review.
Practice updates — notifying patients of new services, office hours changes, or community events.

Message Samples

The following are representative examples of messages sent through the platform:

"Hi Jane, this is Clear Water Audiology. Your hearing appointment is confirmed for June 12 at 2:00 PM. Questions? Call us at (555) 123-4567. Reply STOP to opt out."

"Hi Jane, thanks for reaching out to Clear Water Audiology! We'd love to help you with your hearing health. When is a good time to chat? Reply STOP to opt out."

"Hi Jane, it's Clear Water Audiology. It's been a while since your last hearing check — we'd love to schedule a follow-up. Reply or call (555) 123-4567. Reply STOP to opt out."

Privacy and Data Use

Phone numbers and message content collected through AuraLync are not sold, shared with, or used by third parties for marketing purposes. All patient data is handled in accordance with our Privacy Policy. Practices using AuraLync are responsible for maintaining HIPAA compliance and are advised not to send protected health information (PHI) via SMS.

Contact

For questions about SMS messaging, consent, or opt-out, contact us at: support@revasyn.com

Revasyn LLC — Built for hearing healthcare.